Joe Kranz

Customer Stories address the second thing most people research when they are looking to purchase anything, whether a service for their business or a smart watch on Amazon. The first thing: Does the item or service fit my needs? if yes, then on to the second thing: What have other’s experiences been? This is why they are so crucial. And I’ve been a part of quite a few of them over the years, and led the video team in creating them at Genesys (any customer stories as of 2025 that Genesys released I oversaw). Here’s a sampling